Getting support

Tickets in Discord, data requests on the website.

Every request to Vortigern Industries goes through the support desk as a ticket, so nothing is lost in someone's DMs. Help, reports, management and commissions are opened from the ticket panel in our Discord server. Data requests are filed here on the website.

The lanes

Lane	What it covers	Where
Support	Help with Vortigern OS, Vortigern Factions or the dashboard Access to the SCP:RP in-game scripts Anything that does not fit another lane	Discord
Data & Privacy	Download everything we hold about you Erasure requests — reviewed by us, not instant Correcting something we have recorded wrongly	Website
Reports	Terms of Service violations Staff conduct concerns Reports about a server using Vortigern	Discord
Management	Management and partnership enquiries Legal or data-protection matters Escalating past one of the lanes above	Discord
Commissions	Paid build, development and asset work Quotes, scope and delivery dates Anything about a commission already underway	Discord

Open a ticket in Discord

What happens next

Open it from the ticket panel in our Discord server. You get a private channel with the team.
Data requests are filed on the support page or your account page. We open a private channel for them in our Discord server — you are added if you are in the server, or as soon as you join — and staff make the decision on the website.
Keep it to one ticket. Questions and updates stay in its channel.

You can file up to six data requests in ten minutes from the website. If the desk cannot be reached, nothing is filed — the page says so, and you can try again shortly or ask in the support server.

Data requests

Downloading your data is instant from your account page. Erasure is requested from the same page with a reason and a few confirmations, and is reviewed by a person before it runs, because the records about you can include disciplinary ones. Use the Data & Privacy lane to correct something we recorded wrongly or to ask about your data.