Getting support

One desk for help, reports, data requests and commissions.

Every request to Vortigern Industries goes through the support desk as a ticket, so nothing is lost in someone's DMs. Pick the lane that matches what you need.

The lanes

Lane	What it covers	Priority
Data & Privacy	Download everything we hold about you Erasure requests — reviewed by us, not instant Correcting something we have recorded wrongly	High
Reports	Terms of Service violations Staff conduct concerns Reports about a server using Vortigern	High
Management	Management and partnership enquiries Legal or data-protection matters Escalating past one of the lanes above	Medium
Commissions	Paid build, development and asset work Quotes, scope and delivery dates Anything about a commission already underway	Medium

Open a ticket

What happens next

File it on the support page with a short title and what happened.
Watch it under Your cases. Each ticket shows its status there, and the decision once there is one.
Keep it to one ticket. Questions and updates stay on the case.

You can file up to six tickets in ten minutes from the website. If the desk cannot be reached, nothing is filed — the page says so, and you can try again shortly or ask in the support server.

Data requests

Downloading your data is instant from your account page. Erasure is reviewed by a person before it runs, because the records about you can include disciplinary ones. Use the Data & Privacy lane for erasure, or to correct something we recorded wrongly.